Thank you for shopping with Alloy Car Wheels. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our store.

Shipping Locations

We currently ship to all addresses within the United Kingdom. Unfortunately, we do not offer international shipping at this time.

Processing Time

All orders are processed within 1-3 business days. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email once your order has been dispatched.

Shipping Methods

All orders are sent via courier.

Shipping Costs

Shipping costs are calculated at checkout based on the selected shipping method. You will see the total shipping cost before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your order’s progress through the courier’s tracking portal.

Delivery Issues

If you experience any issues with your delivery, such as delays or missing items, please contact our customer service team!  We will work diligently to resolve any issues as quickly as possible.

Damaged or Defective Items

Please examine the products as soon as reasonably possible after delivery or collection and notify us of any fault or damage as soon as reasonably possible, and in any event within 48 hours. If upon inspection the goods are damaged or have manufacturing defects and you fit the goods to the target vehicle, then this will be deemed acceptance of the products and you will not be able to return them.

Returns

For information regarding returns, please refer to our Refunds Policy page. Items must be returned in their original packaging and condition.

Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns regarding our shipping policy, please don’t hesitate to reach out to our customer service team at info@alloycarwheels.co.uk or 0330 043 4755.

 

Last updated: November 2024